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Ordering & Shipping
Ordering is simple:
- Browse our collections
- Choose your desired item, size, and quantity
- Click “Add to Cart”
- Proceed to checkout and complete payment
You’ll receive a confirmation via email and WhatsApp once your order is successfully placed.
For a COD order, we may also call you to confirm the order. Please mention an email id and contact number that you actively use while placing your order.
We process orders quickly, but if you need to make a change or cancel, contact us at care@anrobee.com or +91 7283828345 within 2 days. Once the order is processed or shipped, changes cannot be guaranteed.
We offer free standard shipping across India on all orders.
There are no hidden fees—what you see at checkout is what you pay.
- Standard delivery in India: 5–10 business days, Only prepaid orders qualify for Express Delivery.
At the moment, we ship only within India.
After placing your order, you’ll receive a confirmation message via email and WhatsApp with your order details.
If you don’t see the email, please check your spam or junk folder. Still need help? Feel free to contact us via email or WhatsApp.
Once your order is dispatched, you’ll receive an email or Whatsapp with a tracking number and link.
You can follow your shipment's journey in real-time. Please mention an email id and contact number that you actively use while placing your order.
We do our best to deliver on time. If there’s a delay due to weather, courier issues, or high demand, we’ll notify you immediately. You can always reach out to us for updates.
At the time of delivery, if the packaging looks damaged or tampered, please do not accept the package.
Please take a picture of the parcel if possible and inform us immediately through Phone/Email/Whatsapp
Please email us at care@anrobee.com immediately with the correct details. If your order hasn't been shipped yet, we’ll update the address for you.
Exchange Faq
Yes, We offer exchanges in the following cases to guarantee your satisfaction:
Manufacturing Defects: If your product arrives with a manufacturing defect, we will provide a replacement with the same item at no extra cost.
Wrong Product Received: If you receive an item that is different from what you ordered, we will promptly send you the correct product after receiving the return.
Damaged Product: If your product arrives damaged, we will make arrangements for an immediate exchange. Please reach out to us right away with images or videos of the damage.
To request an exchange, follow these simple steps:
1. Email us at care@anrobee.com within 2 days of delivery.
2. Include your order number, the reason for exchange (size issue, damage, etc.), and clear photos or videos if needed.
3. Our team will review your request and confirm eligibility.
4. Once approved, we’ll arrange for pickup of the original item and dispatch the replacement, subject to availability.
Please ensure the item is:
- Unused and unworn
- In original condition with tags and packaging intact
Once your exchange request is confirmed, here’s what you can expect:
1.Return Pickup:
We’ll arrange a pickup for the original item (for eligible exchanges). Ensure the item is packed securely in its original packaging with tags intact.
2. Verification:
Once we receive the returned item, our team will inspect it to ensure it meets the exchange criteria (unused, in original condition, etc.).
3. Replacement Dispatch:
After verification, we will ship the replacement item to you. You will receive a tracking link via email or SMS to track your order.
4. Timeframe:
The exchange process may take 7–10 business days from the time we receive your returned item, depending on stock availability.
If the exchanged item is unavailable, we’ll notify you and offer an alternative solution.
Payments Options
We accept a wide range of secure payment methods through our Payment Gateway, including:
1. UPI (PhonePe, Google Pay, Paytm, etc.)
2. Debit & Credit Cards (Visa, MasterCard, RuPay, etc.)
3. Net Banking (All major banks)
4. Wallets (PhonePe Wallet and supported partner wallets)
5. Cash on Delivery (COD) – Available for select locations within India.
No, you don’t have to pay anything extra for COD orders.
Currently, we do not offer gift cards or vouchers for use on the website.
Customer Services
Absolutely. Our website uses secure payment gateways and SSL encryption to protect your personal and payment information at every step.
Our headquarters and design studio are in Surat, Gujarat, the textile hub of India. We take great pride in sourcing the finest fabrics and producing exquisite clothing inspired by the city's rich fabric history.
Our customer service team is available from Monday to Friday, 9:00 AM to 6:00 PM (IST), and on Saturday from 9:00 AM to 1:00 PM (IST). We are closed on Sundays and public holidays.
You can reach our customer care team at +91 7283828345
Product Faq
We recommend checking our Size Guide to find your best fit. If you're between sizes, consider your preferred fit (relaxed vs. fitted) when choosing.
This garment is made primarily from viscose, a lightweight and breathable fabric known for its soft feel and elegant drape. It's comfortable, smooth to the touch, and perfect for everyday wear or special occasions.
Viscose is delicate and should be handled with care:
- Hand wash in cold water or use a gentle machine cycle.
- Use mild detergent and avoid wringing to prevent damage.
- Lay flat to dry or hang on a padded hanger.
- Steam or iron on a low heat setting if needed.
We strive for accurate color representation, but please note that slight variations may occur due to different screen settings or lighting.
Orders are typically processed in 1–2 business days. Shipping times vary depending on your location and selected delivery option. You'll receive tracking details once your order ships.