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Return & Exchange Policy

 

At Anrobee, we are committed to delivering high-quality, made-to-order women’s wear that reflects your unique style and personality. Since each item is thoughtfully crafted specifically for you, we do not accept returns under normal circumstances. We want you to be fully satisfied with your purchase, and we’re here to provide clarity on our return policy, ensuring you have a smooth and transparent shopping experience.

 

Made-to-Order Philosophy

All of our products are made-to-order, meaning each item is custom-made just for you, following your specific preferences. This approach allows us to create high-quality garments tailored to your style while minimizing waste and overproduction. Because of this, we are unable to accept returns, as every piece is created exclusively for the individual customer.


When Returns Are Not Accepted:

  1. Change of Mind: We understand that preferences may change after placing an order, but due to our made-to-order process, we are unable to accept returns if you change your mind.

  2. Incorrect Orders: Please carefully review your order before completing your purchase. As each item is made specifically for you, we cannot accept returns for mistakes made during the order process, such as selecting the wrong size, color, or style.

  3. Quality Perception: While we take every effort to create beautiful, high-quality garments, quality is subjective. We do not accept returns based on differing perceptions of fabric feel, design, or finish. However, if you receive a defective or damaged item, we will gladly work with you to resolve the issue.

However, while we do not accept returns, we do offer exchanges in certain cases, such as receiving a damaged or incorrect item, or if the size doesn't fit. Please refer to our Exchange Policy for more details.

 


Exchange Policy

At Anrobee, we believe in offering our customers the best shopping experience possible. Our goal is to ensure you are completely satisfied with every purchase you make. We are committed to ensuring your satisfaction with every purchase. We offer exchanges under the following conditions:


Eligibility for Exchange

We offer exchanges in the following cases to guarantee your satisfaction:

  • Manufacturing Defects: If your product arrives with a manufacturing defect, we will provide a replacement with the same item at no extra cost.

  • Wrong Product Received: If you receive an item that is different from what you ordered, we will promptly send you the correct product after receiving the return.

  • Damaged Product: If your product arrives damaged, we will make arrangements for an immediate exchange. Please reach out to us right away with images or videos of the damage.

  • Size Issue: If the product does not fit as expected, we will exchange it for a different size (subject to availability).


Criteria for Exchange

To ensure a smooth and efficient exchange process, please ensure the following conditions are met:

  • Request Within 2 Days: We request that you initiate your exchange request within 2 days of receiving your order. Unfortunately, we cannot process any exchanges after this period.

  • Original Condition: The product must be returned in its original condition, including all tags, labels, and packaging. The item should be unused, unworn, and unaltered.

  • Unworn and Unused: For hygiene and quality reasons, we can only accept exchanges on items that have not been worn, used, or washed.



How to Initiate an Exchange

To request an exchange, follow these simple steps:

  • Contact Us: Reach out to us via WhatsApp at +91 7283828345 or email us at care@anrobee.com. Please include clear images or videos of the product showing the issue (e.g., defect, damage, wrong item, or size issue).

  • Provide Necessary Details: Include the following information in your request:

  1. Your full name

  2. Order number

  3. Date of purchase

  4. Registered mobile number

  5. Reason for exchange (defect, wrong product, size issue, etc.)

  • Repackaging the Item: Carefully repackage the product in its original packaging, ensuring it is secure, and include any tags or labels that came with the item.

Once we receive your exchange request, our team will evaluate it and confirm whether it meets the exchange criteria. If eligible, we’ll notify you with further instructions.


Pickup Arrangements

We understand that returning items can be inconvenient, which is why we offer convenient pickup services under certain conditions:

  • Pickup Availability: We offer free pickup service for certain pin codes. If your location qualifies and your exchange request is approved, we’ll send you a notification with the pickup date and time.

  • Self-Shipping: If our pickup service is unavailable in your area, you’ll need to ship the item back to us at your expense. We’ll inform you if the pickup service isn’t available, and the return shipping cost will be borne by you.


Exchange Processing Timeline

Once we receive your returned product, we aim to process the exchange within 7 to 10 business days. During this time, we will inspect the returned item to verify the exchange criteria. After confirmation, your replacement item will be shipped to you as soon as possible.



Final Considerations:

We want to ensure that you are completely satisfied with your Anrobee purchase. If you have any questions about the sizing, product details, or would like advice on making the best selection, feel free to reach out to our customer service team. We are here to help you find the perfect fit and answer any concerns you may have before making your purchase.

We believe in providing transparent and supportive service. If you have any concerns, do not hesitate to contact us so we can assist you.

Contact Us:

If you have any questions, concerns, or need further clarification about our Return Policy, please reach out to us using the following contact details:

Thank you for choosing Anrobee. We truly appreciate your understanding and support as we continue to create unique, high-quality garments made just for you.